Sales Support Administrator

We’re a multi award-winning fleet management provider. Our customers trust us to manage over 30,000 vehicles on their behalf with a combined value in excess of £1 billion. We’re also really nice people!

We are looking for two Sales Support Administrators to join our Sales Support team in our Glasgow office at SkyPark.

As a Sales Support Administrator, you will provide administrative support to the sales support team, processing new vehicle order and ensuring excellent levels of service for our customers.

What will I be doing

• Processing of new orders from all sales channels within the business.
• Complete pre order checks and place order with dealerships/manufacturers.
• Promptly and professionally receive all telephone calls (overspill from reception).
• Support sales staff by developing an interest in orders, incoming calls and general business.
• Communicate professionally with sales staff and deliver solutions when issues
• arise.
• Secure finance quotation and manage the anti-money laundering checks process.
• Assist with dealer to secure escalations.
• Complete delivery today calls to customers to ensure everything went smoothly with delivery.
• Adept at using CRM and ensuring that the system is kept updated.
• Deal with ad hoc queries from customers, and provide information as required.

What will I need to succeed 

• Experience in a customer facing administrative role
• Excellent telephone and customer service skills
• High standard of written and verbal communication with great attention to detail
• Experienced in a role with multiple computer systems and varying demands
• Comfortable handling complaints when required and helping to meet customer needs
• Highly competent in computer packages including CRM, databases, Excel and Word
• Problem solving ability
• Willingness to cover other roles when required 
• Knowledge of vehicles and the sector is beneficial

Why you will love working with us

Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.

These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 12 consecutive years. We are also listed in the top 100 Best Workplaces for Women & Financial Services Great Place to Work Sector Category.

Fleet Alliance has flexible working hours and a hybrid option of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.

We offer an industry-leading personal benefits package which includes:

• 35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year!
• Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
• Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance